Refund policy

Digital goods

All Festivo AI products (greeting cards, quests, and optional printable visuals) are digital content delivered electronically after payment. Because of the nature of AI-generated and instantly available downloads, sales are generally final once the content has been successfully generated and made available in your account.

When we offer a refund

We will consider a refund or regeneration credit if:

• You were charged but the paid generation failed and we could not deliver the product after a reasonable retry.
• There was a duplicate charge for the same order due to a technical error.
• Applicable consumer law in your country requires a refund in your situation.

When refunds are usually not available

• You simply changed your mind after a successful download or after the generation completed.
• You dislike subjective creative style, wording, or puzzle difficulty when the product was delivered as described.
• Issues caused by incorrect inputs you provided (wrong theme, audience, or settings).

If something looks wrong with a delivered file, contact us first — we often fix or regenerate without a full refund.

How to request help

Sign in and open Support. Include your account email, approximate purchase time, and what went wrong. Payments are processed by Lemon Squeezy; approved refunds are returned to the original payment method according to Lemon Squeezy’s and your bank’s timelines.

Related

See Pricing, Terms of service, and Privacy policy.